This is a courtesy translation. In case of any discrepancy, the Turkish version prevails.
PRELIMINARY INFORMATION FORM
1. Seller
| Legal name | Mavie Systems |
|---|---|
| Address | Çankaya, Ankara / Silivri, Istanbul |
| Phone / Email | +90 538 429 55 41 · info@maviesystems.com |
2. Buyer
The billing and delivery details you enter in the order form are added to this form and the agreement when you place the order.
3. Products and Prices
| Product | Qty | Unit price | Amount |
|---|---|---|---|
| The products in your cart, their quantities and prices including taxes are listed here when you order. | |||
Prices are in Turkish Lira and include all taxes. Delivery is included in the price; no separate delivery fee is charged.
4. Payment and Delivery
- Payment is made in advance by credit or debit card on the secure payment page of a licensed payment institution. Card details are never seen or stored by the Seller.
- Products are delivered to the delivery address given by the Buyer, by courier or by the Seller, within 30 (thirty) days at the latest from the date the order reaches the Seller. Tracking details are emailed to the Buyer and shown on the My Account page.
- Software licences are delivered electronically once payment is confirmed; the licence key is shown under My Account > Licences.
5. Right of Withdrawal
- The Buyer may withdraw from the agreement within 14 (fourteen) days of delivery of the goods to the Buyer or a third party designated by the Buyer, without giving any reason and without penalty.
- The right is exercised within this period by creating a return request under My Account > Orders or by written notice to info@maviesystems.com.
- The Seller refunds all payments received to the Buyer’s original payment method within 14 (fourteen) days at the latest of receiving the withdrawal notice. The Buyer returns the goods to the Seller within 10 (ten) days of the notice.
- Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to goods prepared in line with the Buyer’s requests or personal needs (custom-made goods) or to services performed instantly in electronic form and intangible goods delivered instantly to the Buyer (e.g. software licences); this exception applies as soon as the licence key is delivered to the Buyer.
6. Complaints and Disputes
The Buyer may apply to the Consumer Arbitration Committee or the Consumer Court at the place of purchase or of the Buyer’s residence, within the monetary limits announced annually by the Ministry of Trade. Where the Buyer purchases for commercial or professional purposes (as a merchant or company), consumer rights under Law No. 6502 do not apply and general provisions govern the relationship.
DISTANCE SALES AGREEMENT
Article 1 — Parties
This agreement is made between the Seller and the Buyer identified in the Preliminary Information Form above, on the following terms.
Article 2 — Subject
The subject of this agreement is to set out the rights and obligations of the parties, under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, regarding the sale and delivery of the products whose features and prices are given in Section 3 of the Preliminary Information Form and which the Buyer ordered electronically on the Seller’s website.
Article 3 — Products, Payment and Delivery
The main features of the products, their prices (including taxes), the payment method and delivery terms are as stated in Sections 3 and 4 of the Preliminary Information Form, which forms an integral part of this agreement.
Article 4 — General Provisions
- The Buyer confirms having read the Preliminary Information Form and having approved the order electronically.
- The Seller must deliver the products intact, complete, in line with the features stated in the order and, where applicable, with their warranty documents.
- If supplying the ordered product becomes impossible, the Seller informs the Buyer within 3 (three) days of learning so and refunds the amount collected within 14 (fourteen) days at the latest.
- If the payment is not transferred to the Seller by the payment institution for any reason, the Seller’s delivery obligation ends.
Article 5 — Right of Withdrawal
The conditions, use and exceptions of the right of withdrawal are set out in Section 5 of the Preliminary Information Form.
Article 6 — Disputes
The authorities listed in Section 6 of the Preliminary Information Form have jurisdiction over disputes arising from this agreement.
Article 7 — Effect
By placing the order, the Buyer accepts all terms of this agreement. The agreement is concluded electronically; a copy is emailed to the Buyer and kept on the Buyer’s My Account page.
