HELP CENTRE

Clear answers before you begin.

Find answers about engineering scope, choosing products, your licences and following an order.

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Projects and engineering

Which areas do you work in?

Machine manufacturing, electrical panel manufacturing and industrial automation are three equally important areas of our work. We consider your project’s mechanical, electrical and software requirements through one shared engineering approach.

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What should I share to start a custom machine project?

Your product, current process, intended outcome and any available technical drawings are useful for an initial discussion. Capacity, layout and implementation details can be clarified together while defining the project scope.

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Can you integrate with an existing panel or production line?

The structure and connection requirements of an existing panel, machine or line are assessed for each project. Its current condition, technical constraints and intended functions are reviewed together to establish a suitable approach.

See the automation scope
Which projects can use artificial intelligence?

Applications such as predictive maintenance, digital twins and anomaly detection are assessed against the project’s objectives and available operational data. The methods, data requirements and integration scope are clarified for each project.

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Products and your account

Should I choose from the catalogue or request a project proposal?

If you need a particular product or software package, you can start by reviewing its specifications in the catalogue. For a custom machine, panel or facility-specific integration, sharing your requirements helps us assess the project scope together.

Explore the product catalogue
Where can I find a licence I have purchased?

A licence created for your purchased licensed product appears under Account > My licences in the relevant account. This area shows its licence key and status.

Go to my licences
How can I follow my order’s status?

Account > My orders shows the orders associated with your account and their statuses. Open an order’s detail page to review its information.

Go to my orders

Get in touch

How can I reach Mavie Systems?

Our registered address is in Çankaya, Ankara; our service focus is Istanbul and nearby areas. For project-based services, reach us at +90 538 429 55 41 or info@maviesystems.com, or tell us what you need through the contact page.

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Let’s work through the details.

If your project needs a more specific answer, you can share your requirements with us.

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